Case Study

Service is Our Cornerstone

Unlike many companies in our industry, we do not expect our clients to have to figure out how to work with us. We make it easy. It is part of our founding principles to deliver what’s needed and serve our clients on their schedule.

The Challenge

A client at a large U.S. crude oil producer with a strong footprint in more than one shale basin required significant support that went beyond published analyses. His company’s culture is fast-paced and generates a high volume of ad hoc queries from multiple sources high up within the organization. He found that picking up the phone and trying to get a quick answer or point of view from many of his information service providers was nigh on impossible due to their use of gatekeepers and internal policies designed to monetize non-standard requests.

The Solution

To address this kind of rapid-fire need, ESAI created the Analyst On-Demand program. Through this program, clients can directly contact the appropriate analyst and obtain fast track solutions. In 2019, our on-demand team sent over 100 bespoke files to this client in response to his ad-hoc inquiries. For questions where available data couldn't provide the answer, ESAI on demand analysts workshopped with him to think through the issue and develop a more informed point of view within the timeframe required. Furthermore, ESAI analysts took note of the patterns in his questions and proactively started to provide data sets and information tailored to his specific work style and needs.

The Outcome

If a question has a shelf life, so does the answer. By being attentive and responsive to how our client works, we help him provide more timely and valuable guidance to the decision-makers in his company—as a result, allowing them to react more quickly to market changes and competitive forces. One of the many things that make ESAI unique.

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